CustomerBillofRights – RIVA Motorsports – Powersports, Motorcycles & Watercraft

Customer Bill of Rights

Riva Motorsports is committed to providing the best Customer Service, and the most pleasant experience possible, to our Customers.

We believe you, our Valued Customer, have the right to:

Sales:

Service:

Courteous and friendly staff when bringing your vehicle in for service
Assistance of a knowledgeable Service Advisor
Explanation of maintenance and repairs, including a complete repair estimate’s time and cost
Provided with a list of all charges, including warranty and retail work
Approval of any changes in the repair work, before additional work is performed
Repair work done right the first time by knowledgeable, experienced, and trained technicians
Work completed when promised and delivered (if applicable) in a timely manner

Parts:

Operations:

Honest and consistent treatment of all out customers without discrimination
Respectful, professional, and courteous responses to all product questions
Privacy and confidentiality of customer information and records
Open policy to allow any customer to directly speak to our Management Team if we fail to meet any of our promises.